Frequently  Asked Questions

Sometimes all it takes is a quick look to find answers to your questions. Didn’t find what you were looking for? Contact us.

Questions you ask us

How can I become a Netinet business partner?

Simply fill out the contact form in the B2B Cooperation section or send an email to: info@netinet.pl We will get in touch with you to discuss the details of the cooperation.

Do you offer technical support for products?

Yes – we provide technical support for all brands available in our portfolio. We assist with product selection, configuration, and troubleshooting.

Where are shipments dispatched from?

Orders are fulfilled from our warehouse in Warsaw, ensuring fast delivery and the possibility of personalized order handling.

Are the products covered by a warranty?

Yes – all products we offer are brand new and covered by the manufacturer’s warranty as well as full service support.

Do you offer support for IT projects or installations?

We work with integrators and installers, offering solution selection and technical support – including at the project planning stage.

Does Netinet offer retail sales?

Yes. In addition to wholesale sales for B2B partners, we also offer retail sales. Our products are available in our official online stores, with links provided on this page in the descriptions of the brands we distribute.

What about products that are part of your portfolio but are currently unavailable?

If a product is temporarily unavailable, we’ll check availability in our European partner warehouses and, if possible, arrange delivery within a few days

I need a product that is not in your portfolio. Can you help me?

Yes — if you need a product we don’t currently offer, we can check with our business partners for availability and provide pricing and delivery details.”

Do you support your Partners’ marketing activities?

As the official representative of our brands on the Polish market, we are open to all kinds of marketing initiatives proposed by our Partners to promote them. We also carry out marketing activities for our brands in cooperation with manufacturers, and every promotional idea is important to us. We participate in initiatives that are designed to bring both brand image value and sales benefits to our Partners.

I’m interested in your product, but first I need a product datasheet, a description translation, additional product certificates, or an instruction manual.

Yes — some documents, such as datasheets, certificates, and manuals, are available on our B2B platform. If you can’t find what you need, contact us — we’ll prepare the information for you.

I’m short on time – can I collect my order in person?

Yes — for larger orders, please place them through our B2B system so we can prepare it in advance. For smaller orders, you’re welcome to visit and collect the goods directly.